CharitMeHow can we help?
Three ways to reach us, all of which end up in front of a person. Start with the help centre — it is instant, and it usually has the answer.
Ways to reach us
Search the help centre
Most questions are already answered, and it is instant. Start here before writing to anyone — including us.
Write to support
Goes to a person. Include your campaign or donation reference if you have one; it roughly halves the back-and-forth.
Send a message
The contact form if you would rather not use email. Same inbox, same people.
Email: support@charitme.com · contact form
The things people ask most
Each of these has a page that answers it properly.
I need a receipt
Receipts are emailed automatically. You can also download them any time from your donor area.
I want a refund
What is refundable, the window, and how to ask.
My payout has not arrived
Payout timing, what can hold one up, and how to check its status.
A campaign concerns me
How to report one. Reported campaigns are reviewed by a person and payouts can be paused.
Something is broken
Bug reports and confusing wording both help — the second kind more than you would think.
I cannot sign in
Password reset and account recovery.
Is there live chat?
No — not yet. We would rather tell you that than put a chat bubble in the corner that looks live and answers nothing. If you have a payment problem, sitting in a chat window waiting for an agent who is not there is worse than emailing a channel that actually reaches us.
Email and the contact form both go to a real inbox that people read. If chat ships, it will appear here with the hours it is genuinely staffed.
Still stuck?
Tell us what happened and where you were on the site. We read every message.