CharitMeBe honest about who you are and what the money is for
- Use your real name and a real photo. If you are raising for someone else, say so, and name them.
- Describe what the funds will pay for in concrete terms. “Medical bills” is a category; “six weeks of physiotherapy after a car accident” is an answer.
- If your circumstances change — you reach your goal early, the surgery is cancelled, the family relocates — post an update. Donors give to a situation, and they are entitled to know when it changes.
- Never imply an endorsement, partnership or charity registration you do not have.
Keep your donors informed
- Post an update when something meaningful happens, and at least once while funds are still being raised.
- Say where the money went. The Transparency Center explains the tools we give you for this, including the per-campaign fund ledger.
- Answer questions in good faith. You are not obliged to share private medical or legal detail — say that you would rather not, rather than inventing an answer.
Treat people decently
- No harassment, threats, slurs, or attacks on someone’s race, ethnicity, religion, gender, sexual orientation, disability or national origin.
- No pressuring people to give, publicly shaming those who did not, or contacting donors outside the platform without their consent.
- Disagree with a campaign without brigading it. If you believe something is wrong, report it — that is what reports are for.
- Do not post other people’s private information: addresses, phone numbers, medical records, immigration status.
Protect people who cannot protect themselves
- Get consent from the person a campaign is about, or from their guardian or next of kin.
- Be careful with photographs of children, patients and people in crisis. Ask whether the image is necessary or merely affecting.
- Campaigns naming a beneficiary must route funds to that beneficiary. See Verification for how we confirm this.
Give and comment in good faith
- Do not use donations to advertise, to test stolen cards, or to move money between your own accounts.
- Do not create additional accounts to inflate a donor count, vote, or evade a suspension.
- Anonymous giving is welcome. Anonymous abuse is not — the same rules apply to an anonymous donation message.
Reporting something
Every campaign page has a Report control, and every donation receipt carries a link to our support team. A report reaches a human. Tell us what you saw and, where you can, why you believe it is a problem — a report that names the specific claim it disputes is far faster to act on than one that says only “this is a scam”.
Reporting is confidential. We do not tell the campaign owner who reported them.
What we do about it
Our response is proportionate, and it is not always removal:
- We ask for clarification. Most reports are about a campaign that is honest but unclear. We ask the fundraiser to explain or correct it.
- We pause payouts. Where funds are genuinely in question, we hold the money rather than let it move while we look. Donations already made stay with the campaign, not with us.
- We remove content. Individual comments, images or updates may be taken down while the campaign continues.
- We suspend or remove the campaign. For fraud, for the prohibitions listed in the Prohibited Use Policy, or for repeated breaches after a warning.
- We refund donors. Where a campaign is found to be fraudulent, see the Refund Policy.
If we act against your campaign we will tell you what rule was broken and how to respond. If you think we got it wrong, reply to that message — appeals are read by someone who was not part of the original decision.
A note on what these guidelines are not
CharitMe does not verify the truth of every story told on the platform, and no platform can. What we do is make deception harder and consequences real: identity checks before payout, held funds when a campaign is questioned, and refunds when fraud is established. Read Trust & Safety for how that machinery works, and Security for how your data and payments are protected.
Questions
Anything here that is unclear is our problem, not yours. Contact us and we will answer — and, where the confusion is ours, fix the wording on this page.