CharitMe1. Requesting a refund
If you believe a donation was made in error, was unauthorized, or a campaign misrepresented itself, contact us via Contact (or the receipt email) with the donation details. Refund requests are reviewed on a case-by-case basis in line with our Trust & Safety standards.
2. How refunds are processed
- Full refunds return the entire donation to the original payment method. The transaction is reversed in CharitMe's immutable ledger so the recipient's balance is corrected.
- Partial refunds return part of a donation; the remainder stays with the campaign.
- Processing fees. Payment-processor fees are charged by the processor at the time of payment. Depending on the processor and timing, some fees may not be returned on a refund.
3. Timing
Once approved, refunds are issued through the payment processor and typically appear on the donor's statement within 5–10 business days, depending on their bank or card issuer.
4. Chargebacks & disputes
A donor may also dispute a charge with their bank (a chargeback). When a dispute is lost, the funds are returned to the donor and the transaction is reversed in our ledger into a separate disputes account, keeping our books balanced and auditable. Fraudulent chargebacks may affect a recipient's standing on the platform.
5. Recurring donations
Recurring (monthly) donations can be canceled at any time from your account; a cancellation stops future charges. Already-processed monthly donations follow the same refund rules above.
6. Recipient payouts
Recipients are only ever paid on verified, settled donations. Because funds settle directly to the recipient via Stripe (CharitMe never holds them), a refund after payout may be recovered from the recipient's connected account in accordance with Stripe's terms.
This Refund Policy is informational and forms part of, and is governed by, our Terms of Service. See also the Fee Policy and Transparency Center.